+27 (0)21 430 4047 support@vnltrade.com
GENERAL • Rates are quoted per room per night in South African Rand and are inclusive of Value Added Tax at 15%. • The above rates are inclusive of a plated breakfast. • A 3-night minimum length of stay applies during Peak periods noted above. 16 Dec '22 - 07 Jan '23 (Festive) 06 - 09 April '23 (Easter) 15 Dec '23 - 06 Jan '24 (Festive) 29 Mar - 01 April '24 (Easter) • All negotiated rates provided and agreed to between Village N Life (Pty) Ltd and the contractee, shall not be disclosed and will remain strictly confidential. • It is the onus of the contractee to update all systems according to the respective room/apartment classifications, rate periods and rates accordingly. • Village N Life reserves the right to alter or amend rates and rate periods at any time. • Village N Life reserves the right to review all negotiated rate contracts on an annual basis according to support and contributions to Village N Life. • Village N Life reserves the right to move reservations between units of a similar classification, should the need arise. FIT / INDIVIDUAL RESERVATION BOOKING CONDITIONS: PAYMENT • Full prepayment is required one month prior to the confirmed arrival date. • Where the agent has credit terms with Village N Life, voucher's are required according to the payment schedule and the applicable cancellation terms will apply. PEAK PAYMENT Validity: During peak periods noted on each rate sheet applicable to the property • Full prepayment is required 90 days prior to the confirmed arrival date during the peak periods as noted on the rate sheets and above. • Where the agent has credit terms with Village N Life, voucher's are required according to the payment schedule and the applicable cancellation terms will apply. STANDARD CANCELLATION • In the event of a cancellation within 30 to 15 days of the confirmed arrival date, a 50% cancellation fee will apply. • In the event of a 'no-show' or cancellation less than 14 days of the confirmed arrival date, a 100% cancellation fee will apply. • Please note that the cancellation must be made in writing. PEAK CANCELLATION Validity: During peak periods noted on each rate sheet applicable to the property • In the event of a cancellation within 46 - 60 days of the confirmed arrival date, a 50% cancellation fee will apply. • In the event of a cancellation within 31 - 45 days of the confirmed arrival date, a 75% cancellation fee will apply. • In the event of a 'no-show' or cancellation less than 30 days of the confirmed arrival date, a 100% cancellation fee will apply. • Please note that the cancellation must be made in writing. REFUNDS • All refunds are at the discretion of management. • Any refunds processed will be subject to an Administration Fee. GROUP RESERVATION BOOKING CONDITIONS: • A party of 5 or more rooms/apartments is considered a group. • Group bookings are not bookable by API • Groups can only be booked on an enquiery basis. • Groups are allowed during peak periods on request. • Special terms and conditions apply to groups. • Free of Charge Policy: Book and Pay 8 rooms : Receive 1 complimentary single room [9th room free] Book and Pay 15 rooms : Receive 1 complimentary single room [16th room free] and 50% off an additional room [17th room at 50% discount] Book and Pay 20 rooms : Receive 2 complimentary single rooms [21st and 22nd rooms free] and 50% off an additional room [23rd room at 50% discount] MARKETING: • All marketing material (text and images) pertaining to any Village N Life product (i.e. brochures, web listings etc), must be approved by a representative of the Village N Life Sales department prior to publication. • Should a Village N Life property feature as a stand alone product (not part of a package) on any online marketing material, all rates below Rack or BAR should be noted as a special offer, alternatively only the Rack or BAR rate may be featured. • Village N Life will not accept any responsibility for misrepresentation.