News

Rates and Contracting

Your new 2021/2023 Rate sheets of our 5 Hotels are ready and available to be downloaded from your profile on the www.vnltrade.com website.

At The Bay Hotel, Camps Bay Retreat, Pezula Hotel & Farmhouse Hotel the rates have been honoured from our most recent rate amendment for another year with no applicable increases.
Slight increases between 3% - 8% have been implemented at Harbour House Hotel.

Please also keep in mind you qualify for BAR rates, but these rates are fluctuating rates and only available upon request from one of our Reservations Consultants.
Our BAR rates are currently available until 30 September 2021.

For any questions or queries, feel free to mail support@vnltrade.com

For STO rates for Waterfront Village, The Crystal Luxury Apartments, The Glen Apartments and Lawhill Luxury Apartments kindly contact roelof@tpfhospitality.com

 

 


Long stay Rates available

Village n Life is now offering discounted rates for guests needing to stay a little longer. Contact our reservations department for rates for stays longer that 7, 14 and 21 days.
Only available at selected properties and T’s & C’s apply

 

 


Agents Special

Receive up to 50% discount off our Profile rates at any of Village n Life’s properties.

T’s & C’s apply. Exclusive Tourism Industry members. Valid to book and stay from now until 31 October 2021. Full prepayment required when making the booking. For reservations contact support@vnltrade.com from a business email.

 

 


Peace-Of-Mind Policy

Should cancellation occur due to restrictions imposed by government that prohibits travelling or the daily trading of our hotels, a full refund or credit for a future stay will be processed.
Should cancellation occur due to a traveller testing positive for Covid-19 and is within the self-isolation window at time of travel, a full refund or credit for a future stay will be processed.
No cancellation charges will apply if bookings are postponed to 2022.
Any cancellations due to the above reasons that falls within 14 days of the arrival date, will only qualify for a credit for a future stay.

 

Postponement Of Bookings Due To The Pandemic

2021 rates will be honoured for bookings postponed to 2022.
The respective rate season will be taken into account if the booking is postponed to another season in 2022.
Value adds and promotions will be honoured if client is travelling in the same season.
There is no surcharge for postponed bookings.
There is no maximum to the number of amendments per booking.
Bookings postponed to 2023 will be considered as a cancelled booking and a new booking will be made for the new dates.

 

Cancellation Policy

Standard Cancellation

• In the event of a cancellation within 30 to 15 days of the confirmed arrival date, a 50% cancellation fee will apply.
• In the event of a "no-show" or cancellation less than 14 days of the confirmed arrival date, a 100% cancellation fee will apply.
• Please note that the cancellation must be made in writing.

Peak Cancellation

• In the event of a cancellation within 46 - 60 days of the confirmed arrival date, a 50% cancellation fee will apply.
• In the event of a cancellation within 31 - 45 days of the confirmed arrival date, a 75% cancellation fee will apply.
• In the event of a "no-show" or cancellation less than 30 days of the confirmed arrival date, a 100% cancellation fee will apply.
• Please note that the cancellation must be made in writing.

 

 


General Reservations Information

Please make sure your system is updated and with the correct contact details for all our properties.
Hotel Reservations: res@vnltrade.com or res1@vnltrade.com
Hotel Group reservations: groups@vnltrade.com
Serviced places Reservations incl. Lawhill: reservations@tpfhospitality.com
Trade Support incl. STO rates & rebated Stays you can mail support@vnltrade.com
Or alternatively you can phone us on:
+27 (0)21 430 4047 – Nicolene Burger (Sales & Trade Res)
+27 (0)21 430 4048 – Carmen Erasmus (Groups and Trade Res)


Kindly note the availability of the following departments.

• Trade Reservations, Sales and Production and Groups department will only operate Monday – Friday from 08:00 – 17:00.
Outside these designated times these departments which includes email and telephone lines will not be attended to.

 

 


Property information

The Following properties have been moved from holiday rentals to long-term rentals:
• Camps Bay Village
• Stone Cottages
• Mouille Point Village
• De Waterkant Village

Please be advised that all future reservations at these properties have been released.
Kindly make contact with our reservation department if you have not already done so to secure alternative accommodation within our portfolio.

Our Hotels have opened on a curated basis and the following changes have been implemented:
• In order to uphold the health and safety of our guests and employees we have changed our Breakfast to a Plated instead of Buffet.
• Our Restaurants are open on a Deli Style basis with a selected menu, but still offering guests a variety to choose from.
• Mini Bar’s will only be filled upon guests request and with the products the guests prefer to consume during their stay. This needs to be requested prior to the guests arrival.

The Charles Café & Rooms will going forward be managed independently.
Please make contact with Mark who will be able to assist with rates and reservations at mark@charles.capetown.

 

 


Himitsu at Camps Bay Retreat

Himitsu, meaning secret in Japanese, is a modern Asian restaurant by the Cheyne Morrisby Restaurant Group. Cheyne and his team have put together a menu consisting of 4 main sections from which guests can choose small plates of food and embark on a culinary journey pathed with the freshest and finest ingredients and taste explosions.
The breakfast menu offers Western favourites such as Eggs Benedict and English fry ups as well as Eastern delights.
Looking for something even more special? Why not book a Himitsu Picnic Tray Lawn Experience.

Kindly Note reservations are required.

 

 


La Petite Maison at The Farmhouse Hotel

Fine Dining in Langebaan. La Petite Maison specialises in seafood cuisine. The culinary dream of husband and wife duo Yohann and LaRetha. With confidence, a thirst for success, a fiery passion for fine cuisine and 15 years of experience in the restaurant business.

Kindly Note reservations are required.